How do you reach at-risk students? Student Success & Retention Innovation developed a survey for students not registered for the next semester to learn what obstacles they were facing. They then worked with the Registrar's office and University Analytics & Institutional Research to codify the target students. Identity and integration developers from UITS worked to bring that group of students into the single-sign-on flow where they were given an opportunity to take the survey during authentication. The survey got in front of thousands of at-risk students, and has seen a great response rate. Data gained from this effort will go to inform other efforts around student retention. This model can serve as a template to get other critical information in front of the right individuals.
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